Refund
Refund Policy
Nalgene organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to nalganew.shop.
What Nalgene customers should know about starting a request
This starting a request section covers orders and visits through nalganew.shop for Nalgene. To start a return or exchange, contact us at Support@Nalganew.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Details from Nalgene on order problems
This order problems section covers orders and visits through nalganew.shop for Nalgene. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at Nalgene to condition of returns
This condition of returns section covers orders and visits through nalganew.shop for Nalgene. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
How Nalgene handles support
This support section covers orders and visits through nalganew.shop for Nalgene. For return or exchange assistance, contact Support@Nalganew.shop or 9176475777.
What Nalgene customers should know about refund timing
For purchases made through nalganew.shop, Nalgene applies the following guidance on refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Nalgene: exceptions
The following exceptions guidance applies to the Nalgene storefront at nalganew.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Details from Nalgene on eligibility
Nalgene publishes this eligibility guidance for customers using nalganew.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganew.shop
Phone: 9176475777
Physical address: 2974 N 13th St, Kansas City, Kansas, 66104, United States